1 Streamline IT management and improve decision-making.
Centralized control and management of systems, greater access to information, and increased availability of cross agency information results in more effective decision making.
2 Save resources, money, and reinvest funds.
Consolidating or sharing redundant systems and processes results in efficient and effective use of all resources, allowing for reinvestment of funds. It also allows for reallocation and reinvestment of assets.
3 Streamline provision of customer services.
Customer expectations are driving the need to consolidate for a seamless customer experience. Services that are directly citizen-facing must ensure availability through central data repositories, portals, and email.
4 Launch new services faster and easier.
The benefits of consolidation include improved ability to launch new services more quickly and with less effort.
5 Improve security.
Security is likely to increase through consolidation because there are fewer endpoints for attack, repeatable practices, and you can make capital investments needed in critical security infrastructure. Any additional security concerns from having concentrated assets that can be compromised is mitigated through a disaster recovery and business continuity plan.